Shipping policy
Shipping Policy
Order Processing
At Inka Natural LLC, orders are generally processed within 1 to 3 business days, excluding weekends and holidays.
After placing your order, you will receive a confirmation email. When your order ships, we will send another email with tracking information, when available.
During periods of high demand, promotions, or holidays, processing times may be slightly longer.
Shipping Within the United States
We currently ship only to addresses located within the United States.
Available shipping options, costs, and estimated delivery times will be displayed during checkout before you complete payment.
Shipping costs are calculated automatically based on the delivery address and the order placed.
Estimated Delivery Times
Delivery times begin once the order has been processed and transferred to the shipping carrier.
Delivery dates are estimates only and are not guaranteed.
Delays may occur due to weather conditions, holidays, carrier issues, incorrect addresses, or other circumstances beyond our control.
Order Tracking
When the shipping service provides tracking, you will receive a tracking number by email so you can follow your order.
Please note that tracking information may take up to 48 hours to update after the package has been transferred to the carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as soon as possible at inkanatural66@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Any additional costs caused by an incorrect or incomplete address may be the customer's responsibility.
Lost, Stolen, or Delayed Packages
After an order has been transferred to the shipping carrier, Inka Natural LLC is not responsible for delays caused by the carrier.
If tracking shows that your package was delivered but you cannot locate it, we recommend first checking with members of your household, neighbors, and the shipping carrier.
If you need assistance, email us at inkanatural66@gmail.com with your order number, and we will be happy to review the available tracking information.
Damaged Products or Incorrect Orders
Please inspect your order immediately after delivery.
If a product arrives damaged, leaking, defective, or you receive the wrong item, contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
After reviewing the case, if the claim is approved, we may offer a replacement or refund in accordance with our Refund and Return Policy.
International Shipping
We currently do not offer international shipping.
Contact Us
If you have questions about shipping, you can contact us:
Inka Natural LLC
📧 inkanatural66@gmail.com
📞 689-246-6400