Refund policy

Refund and Return Policy

Return Policy

Inka Natural LLC accepts return requests within 14 days of order delivery.

To be eligible for a return, the product must:

  • Be unused.
  • Remain unopened.
  • Be in its original packaging.
  • Have all safety seals intact.
  • Include proof of purchase or the order number.

For health, hygiene, and safety reasons, we do not accept returns of supplements, capsules, drops, powders, or other wellness products that have been opened, used, handled, or had their safety seal removed.

To request a return, contact us first at inkanatural66@gmail.com before sending any product. Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If a product arrives damaged, defective, leaking, expired, or you receive the wrong item, contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the packaging.

After reviewing the case, when applicable, we will offer a replacement or refund.

Return Shipping Costs

The customer is responsible for return shipping costs, except when the product arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable.

We recommend using a shipping service with tracking, as Inka Natural LLC is not responsible for return packages that are lost or damaged in transit.

Non-Returnable Items

We do not accept returns of:

  • Opened or used products.
  • Products with a broken or removed safety seal.
  • Gift cards.
  • Clearance or final-sale products.
  • Products damaged after delivery due to improper use or storage.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, you must return the eligible product and place a new order after the return has been approved.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method within 10 business days.

Please note that your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at:

📧 inkanatural66@gmail.com

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If you need to cancel an order, contact us as soon as possible at:

📧 inkanatural66@gmail.com

After an order has shipped, it may only be handled according to the terms of this Refund and Return Policy.