Refund policy
Refund and Return Policy
30-Day Satisfaction Guarantee
Viresta and Magnesium Complex include a 30-day satisfaction guarantee starting on the delivery date. You may try the product and, if you are not satisfied, request a refund within that period.
To request the guarantee, contact us at inkanatural66@gmail.com and include your order number. We will review your request and send the applicable instructions.
Return Policy
Inka Natural LLC accepts return requests within 30 days after delivery.
For a standard return that is not covered by the satisfaction guarantee, the product must:
- Be unused.
- Remain unopened.
- Be in its original packaging.
- Have all safety seals intact.
- Include proof of purchase or the order number.
For health, hygiene, and safety reasons, we do not accept returns of supplements, capsules, drops, powders, or other wellness products that have been opened, used, tampered with, or whose safety seal has been removed. This restriction does not apply to valid claims under the 30-day satisfaction guarantee for Viresta and Magnesium Complex.
To request a return, contact us first at inkanatural66@gmail.com before shipping any product. Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If a product arrives damaged, defective, leaking, expired, or you receive the wrong item, contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
After reviewing the case, we will offer a replacement or refund when applicable.
Return Shipping Costs
The customer is responsible for return shipping costs, except when the product arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service because Inka Natural LLC is not responsible for return packages lost or damaged in transit.
Non-Returnable Items
We do not accept returns of:
- Opened or used products, except when the 30-day satisfaction guarantee applies.
- Products with a broken or removed safety seal, except when the 30-day satisfaction guarantee applies.
- Gift cards.
- Clearance or final-sale products.
- Products damaged after delivery because of improper use or storage.
Exchanges
We currently do not offer direct product exchanges.
If you want a different item, you must return the eligible product and place a new order after the return has been approved.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to the original payment method within 10 business days.
Please note that your bank or card issuer may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at:
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
If you need to cancel an order, contact us as soon as possible at:
Once an order has shipped, the terms of this Refund and Return Policy will apply.